WE PROVIDE THE FOLLOWING SERVICES

INBOUND SERVICES

Inbound calling is basically handling incoming calls and in most cases, it is customer service focused. Our agents are available 24/7 to ensure they can respond efficiently and appropriately to customer complaints, concerns, queries or feedback.

We provide a wide range of customer service some of which are:

• Customer Support – We provide support to customers who are inquiring, have concerns or need help in general. We can also help with order taking, reservations, toll-free response, dispatch.
• Technical Support – Any concerns involving technical issues will be addressed by our agents. Prior to any inbound service, each agent goes through one on one training and orientation with you to ensure your standards are met.
• 24/7 Live Answering Service – We receive calls on your behalf, either take a message or if needed transfer important calls to you. Whatever the case may be, the hours you require to have your lines attended to will be covered. We are prepared to secure important appointments your business might miss.
  Our team isn’t just an answering service, we can also assist you with overflowing calls, supporting emergencies, and taking messages. When a call comes in our system immediately displays caller’s phone number which we can also call back in case the conversation cut off. Our team member greets the caller based on the script given when we answer the phone. All relevant information which you will provide us about your business will guide us on what information we need to gather on the call and how to handle the request. Our professional live agent ensures that their performance is up to your expectations on each call. The goal is to provide an exceptional experience for your customers
• Email and Chat Support – Our team are dedicated experts and are trained to handle and respond to all emails and chats promptly.

DATA LIST GENERATION

Data list generation involves systematically collecting and organizing information about potential customers to support sales and marketing efforts. This process typically includes:

• Identifying Target Audience: Defining the characteristics of potential customers, such as industry, company size, job titles, and geographic location.
• Data Collection: Gathering contact information and relevant details through various methods, including:
• Public Records: Accessing publicly available databases and directories.
• Web Scraping: Extracting data from websites and online platforms.
• Purchasing Lists: Acquiring pre-compiled lists from data providers.
• Data Verification and Validation: Ensuring the accuracy and completeness of the collected information by:
• Cross-Referencing: Comparing data across multiple sources.
• Automated Tools: Utilizing software to detect and correct errors.
• Data Segmentation: Organizing the data into specific categories or segments based on predefined criteria to facilitate targeted marketing efforts.
• Data Augmentation: Enhancing the existing data by adding additional information, such as social media profiles or company financials, to provide a more comprehensive view of each prospect.

By following these steps, businesses can create a robust and actionable list of potential customers, enabling more effective and personalized marketing campaigns.

VIRTUAL ASSISTANCE

We can be an extension of your business more like a back office. You can be outsourced offshore to QuadRat Business Development Solutions, where rent and professional labor costs are lower than in other countries.
What you can expect from the QBDS team is how we can provide support to your business by carrying out any administrative tasks such as, but not limited to the following:

• General VA Tasks – Our admin assistants can handle different tasks just like a regular assistant would assist and support daily operations. Tasks like calendar and management, answering calls, scheduling appointments, following up on leads, research, reports.
• E-mail Support & Marketing – Our professional team provides an immediate response to emails to make your customers feel important. The speed of response is just the beginning, we aim for lead resolution and our email is available around the clock. You’ll never miss an opportunity to address a customer’s concern promptly. We can provide email support for customer service, technical support, pre and post sales support and email marketing. Here, we send out emails to a list of your choosing with the purpose of getting prospects. We can triple response rates to your direct mail and email campaigns by following up by phone, adding the human touch and establishing a relationship. Our goal is to get customers to take action.
• Social Media Marketing – Social media postings concept of being available every day is to stay in your follower’s mind and is also a part of the promotion in your business.
  Our results-driven professional SMM services include an important content design with periodic posting on chosen social media platforms with the purpose of increasing brand awareness of your service or product, improve customer engagement and generate more leads.
  Our team is engaged in developing and processing online marketing strategies to help your business deliver the right message to the right audience at the right time.
• Market Research – Our market research team identifies the critical factors used in maintaining competitiveness over competitors. We provide essential information which helps to identify and analyze the needs of the market, and the competition. We work on information analysis according to predefined criteria and perform a report presentation and creation.